Faq

HOW CAN I PLACE AN ORDER?

Buying in the ANTONIO VARISCO MILANO Online Store is very simple: to find what interests you, use the specific links in the categories “Men”, “Women”, or search through News. Once you have found the product you want to order, select the ITEM, SIZE and click ‘BUY’ to add it to the shopping cart / bag. You can see the selected products by clicking on ‘Shopping Bag’ at the top right of the page. From the Shopping Bag you can directly change the quantity of products to buy, delete them if you have changed your mind or add them to your Wish List. To complete the order, simply click on ‘Pay’ and go to the stage of compiling shipping and payment data.

DO I HAVE TO CREATE AN ACCOUNT TO BE ABLE TO PLACE AN ORDER?

Registering is not mandatory, but by doing so you will enjoy the following benefits:

  • Track the shipment of your order and review all your purchases;
  • Request the Return Authorization Number (RAN) directly from your account;
  • Access your Wish List;
  • Receive notification when new products are available;
  • Save your address and credit card details to make purchases faster;
  • Manage your account details and newsletter subscription.
WHAT CAN I DO IF I FORGOT MY PASSWORD?

If you have forgotten your password, follow these steps to recover it:

  • click on the icon at the top right and in the Sign in section
  • select “Forgot password”
  • follow the instructions in the pop up that will open
  • enter your email address and click send

You will receive an email with a new temporary password that you can change when you wish, following simple instructions.

HOW DO I KNOW IF A PRODUCT IS AVAILABLE?

All products displayed on the site are available, except for restrictions due to some particular materials and applicable to a part of the shipping countries. For some items not immediately available, a pre-order service is active, indicated with a specific label on the product page.

IS THE ANTONIO VARISCO MILAN ONLINE STORE SAFE? CAN I TRUST TO USE MY CREDIT CARD?

The online security of your personal data is important to us. We use an advanced encryption technology system (SSL) to securely transmit your personal information and credit card details. For more information visit the Privacy Policy section.

CAN THE ANTONIO VARISCO MILANO ONLINE STORE SHIP TO POSTAL BOXES OR BY SHIPPING AGENTS?

Please keep in mind that we do not accept orders with PO box addresses or with a postpone request. We do not ship through freight forwarders.

CAN ANTONIO VARISCO MILAN ONLINE STORE SHIP TO MULTIPLE ADDRESSES FOR THE SAME ORDER?

Each order can be shipped to a single address. If there are gifts or products in your order that need to be shipped to different locations, you will need to place a separate order for each address.

HOW CAN I SHIP A GIFT?

It is possible to ship an order as a gift. To do this, add the products you want to give to your shopping bag. Check the box for the “gift” function present at checkout and fill in the required fields. You can enter a personalized message to attach to your gift and choose whether to send the shipping confirmation email to the recipient, without indicating the price.

WHY DO SHIPPING RESTRICTIONS APPLY FOR SOME PRODUCTS?

Due to international trade agreements and regulations, we are obliged to adhere to particular shipping restrictions. Consequently, we do not ship outside the European Union of product / packaging components made with skins of certain animal species.

WHEN WILL I RECEIVE MY ORDER AND HOW MUCH DOES THE SHIPPING COST?

We offer several shipping options to best meet your needs. For information on timing and costs, please visit our dedicated Shipping Information section.

IS MY SHIPMENT INSURED?

All products are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once the products have been delivered to the specified shipping address and whoever picked them up has signed, they are no longer covered by insurance. If your package is damaged upon delivery, we suggest you refuse delivery, or write a note upon signing that you are accepting a damaged package.

CAN I CHANGE THE DELIVERY ADDRESS AFTER THE ORDER HAS BEEN SHIPPED?

We are unable to redirect orders to a different address after shipment. Therefore, please make sure you provide an address where you can be reached at the time of delivery based on the delivery times specified, when you enter your shipping information when placing your order.

CAN I ADD PRODUCTS TO AN ALREADY EXISTING ORDER?

It is not possible to change orders or add products to an existing order.

HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED AND WHEN THE PAYMENT WILL BE CHARGED?

Once the online purchase process is complete, you will receive a confirmation email at the address used to place the order. The payment of the payment on your credit or debit card will take place at the time of order confirmation.

HOW LONG LONG DO MY ORDERS BE PROCESSED?

We endeavor to ship all orders within 24 hours. The expected shipping times are to be considered as indicative only, as we are not responsible for any delays caused by the credit card payment authorization processes. Once your order has been shipped, you will receive a confirmation email containing shipping details and a reference number to track the shipment of your order. If you have registered, you can follow the status of your shipment by clicking on ‘Account details’ and then on ‘Orders’. If you are not registered, do so now so you can follow the status of your future orders.

CAN I TRACK THE SHIPPING OF MY ORDER?

Once the order has been shipped, you will receive a confirmation email containing shipping details and a reference / tracking number to track the shipment of your order. If you have registered, you can follow the status of your shipment by clicking on ‘My Account’ and then on ‘Orders’.

HOW WILL I RECEIVE THE PACKAGE?

The items include the relative packaging in the color and shape and material of the relative format as visible from the site. They will in turn be packed with protective materials and delivered inside a “Havana” cardboard box.

For some items, exclusive editions or gift packs, the standard packaging consists of a rigid black shopping bag customized with the ANTONIO VARISCO MILANO logo.

CAN I RETURN A PRODUCT AND IN WHAT METHOD?

To find out about our returns and refunds policy and to find out how to return a product, we kindly invite you to visit the Returns and Refunds section in the Customer Service area.

HOW CAN I REQUEST THE RAN (RETURN AUTHORIZATION NUMBER - RETURN AUTHORIZATION NUMBER)?

Requesting the RAN number (return authorization) is very simple. If you are registered:

  • log in to your account
  • go to the Orders section
  • locate the order that contains the product or products you would like to return and click on “Return the product” and follow the procedure

If you have placed an order but are not yet registered, you can request the Return Authorization Number (RAN) by clicking here.

DOES MY PERSONAL INFORMATION REMAIN PRIVATE?

We assure you that all personal information entered on the ANTONIO VARISCO MILANO online store will remain confidential and that they will be lent or sold to third parties under any circumstances. To register, we need to know your name, your postal address and your email. When we process your online order, we ask you to provide us with your billing address, your shipping address, your telephone number, the number of the credit card with which you wish to pay for the purchase and its expiry date. If necessary, these details could be shared with a referring credit agency to verify the validity of your payment. Please note that if you subscribe to our newsletter we may use your contacts to inform you about the latest arrivals or the latest trends. If you prefer not to receive these updates, you can unsubscribe from the newsletter at any time by going to ‘My Account’ and selecting ‘Manage Newsletter’, or by clicking on “Unsubscribe” at the bottom of the Newsletter received. For further details, please visit our Privacy Policy section.

WHAT ARE COOKIES?

A cookie is information saved on the hard drive of your computer by your browser that tracks your movements within websites. We use cookies to know how many times you visit our site, the contents of your Shopping Bag, your previous purchases and to send you notifications that are of your specific interest. They are designed to assist you in shopping. Most browsers are automatically configured to accept cookies, but it is usually possible to change the browser options to avoid automatic acceptance. If you decide not to receive cookies, you will still be able to use most of the services offered by our site, including the ability to buy products. Registered customers who have cookies enabled will be automatically recognized when they visit the ANTONIO VARISCO MILANO Online Store. Your name will appear in a welcome message in the top left corner of the site.

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